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The Customer Support Specialist is primarily responsible for assisting our internal and external clients.
Responsibilities
- Quick and accurate response to email and telephone inquires
- Steller support of our web-based and integrated products
- Maintain excellent communication with clients via telephone or email
- Thorough resolution of technical and customer support issues and appropriate escalation of cases
- Educate customers on the product features
- Listen to customers and solicit feedback
- Adhere to service best practices
- Accurately log all calls
- Maintain advanced knowledge of all product and service changes
- Participate in after-hours on-call rotation schedule
Requirements
- Outstanding Customer Service skills
- Customer Service/Support experience
- Commitment to serving customers
- Demonstrated ability to quickly learn different products and solutions
- Get-it-done attitude
- Ability to remain calm and focused in a changing and fast paced environment
- Exhibits excellent listening and comprehension
- Comfortable with technology
- High School Diploma
- Equivalent combination of education and experience may be considered.
Preferences
- Healthcare experience in the following environments:
- Physician/Hospital Billing
- Insurance or Clearinghouse
- Hospital Admitting or Business Office
Attitude, teamwork, professionalism and customer service skills must exceed customer expectations!
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Department Profile: Customer & Technical Support
Profiles in Leadership: Ben Scott
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